Dell is quickly assimilating EqualLogic and that means change. Most users already know that the model numbers have changed from the the Legacy PS50, PS100, etc. to a standard PS5000E-X-XV with a capacity differentiator.
What is not commonly known is that many customers with legacy equipment may not be able to upgrade those boxes (add a second controller to a single controller box for example) because of scarce replacement parts.
Dell knows that to maintain EqualLogic’s strong history of customer satisfaction, it must be able to supply field replacement parts for years to come. The fact that EqualLogic boxes defy the traditional storage mantra of “planned obsolescence” within 3 years, the Peer Storage operating system means that new boxes are easily integrated with older gear; easily extending the life, and value, of the equipment. This means boxes may have a useful life beyond 4, or even 5 years.
Dell doesn’t want to get into a situation where Legacy customers can’t get replacement parts well into the future…and that is a good thing. What is needed is an aggressive trade-in program to help legacy customers migrate to the newer platforms.