Aug 302013
 

Dell EqualLogic’s software code of Version 6.0 has been out for a while…but how many of you know about SAN HQ 2.6, which now includes SupportAssist? You don’t…? Well, let’s talk about this for a minute…especially if you originally drawn to EqualLogic for its set-and-forget approach.

With SupportAssist, the proactive approach to Dell EqualLogic SANs just got proactive-ier. Dell EqualLogic indicates that SupportAssist is “…designed to proactively collect data and detect failures in your EqualLogic storage infrastructure. When enabled by your Storage Administrator, system log and diagnostic data will be transmitted to Dell Support to help accelerate the detection and streamline the resolution of issues.

“Now, SAN HQ working with SupportAssist can enable certain types of support cases to be opened automatically. For these cases, Dell Support will proactively begin working the issue and advise you that a case has been opened. Dell will continue to build in additional SupportAssist capabilities for EqualLogic to deliver a proactive and automated support process that helps improve productivity and accuracy while helping you gain insight and control.”

SupportAssist has been part of other Dell storage and networking solutions like PowerEdge servers, PowerVault SANs, and PowerConnect switches. Now it’s part of EqualLogic, too. And what’s the EqualLogic price for SupportAssist? Nothing! It’s all part of the embedded and advanced software that comes with each EqualLogic storage array…even legacy EqualLogic arrays can have all of the latest and greatest software features so long as ProSupport is maintained. Not bad, eh…?

References:

Dell equallogic data management software. (2013). Retrieved from http://www.dellstorage.com/equallogic/software/